8TH EDITION

Connexion (Nexus)

Digital Workforce, Global Impact:

GBS in the Digital & AI Era

11 September 2025 | 8AM - 5PM

Post-Event Report
AGOS GBS Summit 2025

Our
Story

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Reconnect with the energy, insights, and standout moments of the AGOSGBS Summit 2025 — the flagship platform uniting leaders, CFOs, and GBS executives shaping the future of Global Business Services.

Whether you attended or are discovering it for the first time, this Post-Event Report captures the innovation, transformation, and leadership dialogues that made this year’s summit one of the most impactful gatherings in Malaysia’s GBS ecosystem.

Here’s a glimpse of what you’ll find inside:

Leadership in Action: Hear how industry leaders are reshaping GBS models with agility, AI, and strategic foresight to deliver sustainable enterprise value.
The Talent Imperative: Explore how organizations are balancing upskilling and hiring strategies to build future-ready, multi-skilled workforces in a digital-first world.
AI and Digital Transformation: See how intelligent automation and data-driven decision-making are redefining performance, efficiency, and finance operations.
Building Malaysia’s GBS Momentum: Discover how Malaysia continues to evolve as a regional GBS powerhouse through strong collaboration between government, academia, and industry.

Don’t miss the opportunity to revisit the ideas, conversations, and connections that are shaping the next chapter of GBS transformation.

Download the full AGOS GBS Summit 2025 Post-Event Report to explore the key insights and leadership perspectives that are defining the future of business services.

VIDEO HIGHLIGHTS

ABOUT AGOS GBS Summit

AGOS GBS Summit is an annual strategy event bringing together Global Business Services of MNCs, medium to large-size enterprise in Malaysia & digital technology leaders in one platform to discuss and share ways of enabling faster process, people and technological deployment of modern strategy for the new decade.

For the past 6 years, the event has served as a remarkable knowledge sharing and networking platform for practitioners; through expert presentations, panel sessions, roundtable discussions and workshops. It provides not only access into the latest developments but insights as well as benchmarking, best-in-class framework and tools to drive enterprise capabilities.

Participant’s Feedback

“ Understand how the different aspects of technology can fit better in the moving parts of finance transformation”

“Love these practical sharing from leaders on what and how they implemented digital transformation in their organisations”

“ Peak into other SSCs on their digitalisation activities & talent management”

“The journey of GBS require right talents, tools, attitude, atmosphere, and readiness for any changes to deal with”

“To move forward, most importantly is a revamp of existing staff mindset, amping up the drive, initiative and readiness of the organisation as a whole and aligning the team towards a common goal through active involvement”

PROCESS

Trending topics within P2P, O2C, R2R for peer discussion

Key Success Factors that contribute to the successful implementation of a new start-up Shared Services Centre

TECHNOLOGY

Application of AI within GBS Scope

Exploring technology-based competencies expected of FSS talent and how to build the required skillset & competencies?

PEOPLE

Center of Excellence (COE) set up within GBS Centres- scope, governance, structure and key successes/challenges

Implementing initiatives aimed at driving cost & working capital optimization while simultaneously enhancing service level excellence.

SPEAKER's FEEDBACK

"It was a pleasure moderating the panel session ….I thoroughly enjoyed this engaging session and gaining insights from our esteemed GBS panellist…. We look forward to seeing the GBS Strategy and direction continue to grow up the value curve, driven by high tech adoption and digitalisation. Thank you for the invitation, looking forward to future collaborations!"

— Aidil Azman, Senior Manager, Investor Relations - Europe

WHAT'S HAPPENING IN

AGOS GBS Summit 2025

400+

Attendees

10+

Global GBS Leader Speakers

Insight-Driven Dialogue Panels & Discussion

Big Ideas Shaping the Digital Workforce in GBS

Peer Connect Roundtables for Practical Exchange

The AGOS GBS Summit 2025 is set to bring together over 400 industry leaders to explore the future of work, technology, and talent in the Global Business Services landscape. Under the theme “Digital Workforce, Global Impact: GBS in the Digital & AI Era,” the summit focuses on how organisations can build resilient, digital-first workforces while navigating the rise of intelligent technologies.

We examine how agentic AI, automation, and data intelligence are redefining GBS operating models and decision-making at scale.
We address the urgent need for digital-first roles, talent upskilling, and leadership development to sustain future GBS capabilities.
We convene voices from practitioners, government, and agencies to uncover strategies for nurturing cross-functional, globally competitive talent pipelines.

Through expert-led keynotes, focused roundtables, and practitioner dialogues, the summit becomes a platform to shape the next chapter of workforce transformation.

As digital acceleration reshapes the world of work, AGOS GBS Summit 2025 stands at the forefront — not just anticipating the future but actively leading it.

2025 AGENDA STRUCTURE

The summit focused on critical talent challenges alongside the latest digital strategies, technologies, and tools transforming today’s workforce.