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AGOS GBS Summit 2026

Rethink. Redesign. Rewire.

GBS For Humans and AI Tomorrow

10

September 2026 

Sheraton Petaling Jaya Hotel 

8am - 5pm

What's Happening In 2026

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400+

Delegates

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10

Global GBS

Expert Speakers

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10

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2

Peer

Roundtables

Panel

Discussions

The Agenda Is Built Around One Argument​

Most organisations are automating processes that were never redesigned first. That's the problem this summit addresses.

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In 2026, the conversation shifts to fundamentals building process-first, AI-ready GBS operating models.​

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Operating models, governance structures, andservice scope. Examined from the ground up.​

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RETHINK

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REDESIGN

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Process-first before automation. Build AIreadiness into how work actually flows.​

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REWIRE

Roles, capabilities, and human-AI collaboration. Reshaped for how GBS needs to operate now.​

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Speaker's Feedback

"It was a pleasure moderating the panel session. I thoroughly enjoyed this engaging session and gaining insights from our esteemed GBS panellist…. We look forward to seeing the GBS Strategy and direction continue to grow up the value curve, driven by high tech adoption and digitalisation. Thank you for the invitation, looking forward to future collaborations!"

Aidil Azman, Senior Manager, Investor Relations - Europe

Why You Should Join AGS26

Key conversations shaping AI adoption in GBS organizations​. 

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Intelligence Is Still Human:

Rethinking What Drives AI Transformation

AI tools aren't the bottleneck. Knowing how to apply them is. This session looks at why process design and human capability have to come before the technology.​

PROCESS

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You Can't Automate Curiosity:

Building the Human Capability

Behind AI-Ready Organizations​

What does it actually take to build a team that's ready for AI? This session gets into leadership mindset, team structure, and how organisations develop capability before the tools arrive.​

PEOPLE

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The Informed Buyer: What GBS Leaders

Need to Know Before Selecting an AI Tool​

How do GBS leaders evaluate AI solutions before committing? This session covers ROI, privacy considerations, and cybersecurity risks. The questions to ask before signing anything.​

TECHNOLOGY

Featured Speakers

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Joon Teoh

CEO and Founder
AGOS Asia

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Bruno Calo Fernandez

Head of Global Financial Services APAC
AstraZeneca

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Rafidah Jumal

Vice President Transformation, Digital & Controls
Shell Malaysia

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Kritvi Kedia

Associate Partner
McKinsey & Company

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Michelle Yong Wai Cheng 

Head of Human Resources (HRBP) 
Dutch Lady Milk Industries,

Friesland Campina

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Pei Lu Lee

Finance Director
Warner Music Malaysia and Singapore

Full 2026 speaker lineup coming soon.

Our
Official Association
Partners

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Our Valuable Sponsors

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