8TH EDITION

COMING SOON

The region's premier platform for

Global Business Services is returning soon

We are preparing to bring together industry leaders, innovators, and changemakers for another impactful gathering.

Stay tuned as we unveil what's next

Full details will be revealed soon

ABOUT AGOS GBS Summit

AGOS GBS Summit is an annual strategy event bringing together Global Business Services of MNCs, medium to large-size enterprise in Malaysia & digital technology leaders in one platform to discuss and share ways of enabling faster process, people and technological deployment of modern strategy for the new decade.

For the past 6 years, the event has served as a remarkable knowledge sharing and networking platform for practitioners; through expert presentations, panel sessions, roundtable discussions and workshops. It provides not only access into the latest developments but insights as well as benchmarking, best-in-class framework and tools to drive enterprise capabilities.

Participant’s Feedback

“ Understand how the different aspects of technology can fit better in the moving parts of finance transformation”

“Love these practical sharing from leaders on what and how they implemented digital transformation in their organisations”

“ Peak into other SSCs on their digitalisation activities & talent management”

“The journey of GBS require right talents, tools, attitude, atmosphere, and readiness for any changes to deal with”

“To move forward, most importantly is a revamp of existing staff mindset, amping up the drive, initiative and readiness of the organisation as a whole and aligning the team towards a common goal through active involvement”

PROCESS

AI-Driven Process Optimisation & Standardisation within GBS

Embracing AI technologies, GBS can enhance efficiency, effectiveness, and best practices, setting the stage for sustained success in the ever-evolving business landscape

TECHNOLOGY

Application of AI within a GBS scope of services

Exploring technologies of today and opportunities of the future, while implementing upskilling initiatives and harnessing the application of AI in GBS

PEOPLE

Workforce strategy within GBS for Automation and Upskilling

Exploring technology-based competencies, including upskilling initiatives, and the application of AI in GBS

SPEAKER's FEEDBACK

"It was a pleasure moderating the panel session ….I thoroughly enjoyed this engaging session and gaining insights from our esteemed GBS panellist…. We look forward to seeing the GBS Strategy and direction continue to grow up the value curve, driven by high tech adoption and digitalisation. Thank you for the invitation, looking forward to future collaborations!"

— Aidil Azman, Senior Manager, Investor Relations - Europe

HIGHLIGHTS FROM
AGOS GBS Summit 2024

300+

Attendees

10+

Leading Global Business Services/

Finance Speakers

Panel & Interactive Discussions

Big Ideas & Exploration of Futuristic Technology within Finance Processes

Peer Connect Clusters:
Round Table Discussions

In 2024, our focus remained steadfast on global leadership, with a particular emphasis on pioneering GBS expansion, talent regeneration, and AI advancement. As we embraced the new year, we aligned our efforts with the evolving landscape of business services:

1) Led GBS initiatives worldwide and spearheaded their evolution to meet future demands.

2) Innovated digitally and explored new avenues to deliver value efficiently.

3) Cultivated talent and fostered new ways of working to adapt to the changing world of work.

The AGOS GBS Summit 2024 served as a platform to address these priorities head-on. By placing technology and transformation at the forefront, we aimed to tackle challenges, explore emerging trends, and reimagine the future of our workforce. Automation, data analytics, and AI played pivotal roles in shaping a resilient and agile GBS and Shared Services community.

The summit featured a full-day session dedicated to harnessing the power of talent and technology to optimise processes.

Together, we empowered our talent, leveraged technology, and drove forward the evolution of GBS in 2024!

2024 AGENDA STRUCTURE

The summit focused on the critical challenges as well the latest technology methodologies, strategies and tools.