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FEATURED SPEAKERS
Joon Teoh
CEO and Founder
AGOS ASIA
Joon Teoh is a Global Business Services (GBS) and Finance expert, and she is currently the CEO of AGOS ASIA, a firm specialising in assisting companies jump start the set up & implementation of Shared Services and in automation, Robotics Process Automation and analytics. In addition, she provides strategic mentoring & coaching to senior leaders within the shared services industry. Her team also focuses on FSS talent competency assessment and training & development to upskill finance shared services professionals.
Joon is a speaker for Malaysian Institute of Accountants (MIA), CFO Forums and organizes the annual AGOS GBS Summit since 2018.
Joon holds a BSc Econs in Accounting & Finance from the London School of Economics and is a Fellow Chartered Accountant of ICAEW(Institute of Chartered Accountant England & Wales) and Chartered Accountant of MIA (Malaysian Institute Of Accountants).
SIVA KUMEREN A. NARAYANAN
Group Chief Operating Officer
Talent Corporation
Siva serves as TalentCorp’s Group Chief Operating Officer, where he focuses on key strategic initiatives related to national talent management and workforce transformation. He provides oversight and direction across initiatives that address national priorities in talent facilitation, workforce readiness, and skills development.
Siva has been instrumental in guiding the development of MyNext, TalentCorp’s integrated platform that supports Malaysian tertiary and TVET students through career profiling and psychometric assessment tools to better equip young Malaysians in navigating their career pathways. He also played a key role in the establishment of the Malaysia Expatriate Services Centre (MYXpats), a joint initiative between TalentCorp and the Immigration Department of Malaysia, under the Ministry of Home Affairs, focused on streamlining the facilitation of highly skilled expatriates. In addition, he helped steer the formation of the MyMahir Future Skills Talent Council (FSTC), which brings together government, industry, and academia to future proof Malaysia’s workforce.
Siva holds a Master of Business Administration and is a software engineer by training.
KEITH TAN
Senior Regional Consultant,
Tungsten Automation
Keith Tan brings over 7 years of experience at Tungsten Automation, with deep expertise in financial process automation and e-invoicing strategy across the Procure-to-Pay (P2P) lifecycle. Having progressed through roles in engineering, engagement management, and presales, Keith offers a unique blend of technical insight, business alignment, and project execution excellence.
He has led and supported numerous end-to-end implementations, helping organizations streamline AP/AR operations, enhance compliance, and unlock measurable value through automation. Keith is known for his practical, customer-first approach to innovation, ensuring solutions not only work technically, but make strategic sense for the business.
Milind
Prinicipal AI Scientist
Mercedes-Benz AG
Milind brings nearly 20 years of experience across business leadership, strategic consulting, and AI innovation. His career spans advising governments on policy and regulatory frameworks, driving growth and transformation for private enterprises, and contributing to both start-up success and business turnarounds. Notably, he played a key role in revitalizing a loss-making company into a profitable operation.
Currently, Milind serves as the Principal AI Scientist at Mercedes-Benz Region Overseas, where he leads AI product development and operational excellence. His work focuses on integrating advanced AI solutions into real-world automotive applications to enhance business value and customer experience.
Milind’s academic background is equally diverse and rigorous, holding three Master’s degrees in Business Management, Transport & Logistics, and Artificial Intelligence. This multidisciplinary expertise enables him to bridge the gap between technology, operations, and strategy—making him a valuable leader in shaping AI-driven transformation in complex global environments.
RAO MURUGESH
Sub-Chapter Lead Product Analysis & Consultancy
Roche
Rao Murugesh is a dynamic IT leader with extensive experience in operations management, digital transformation, and service delivery. As Senior IT Manager at Roche, he drives innovation by leveraging Artificial Intelligence to optimize processes and inspire forward-thinking solutions. Known for his diplomatic leadership and out-of-the-box thinking, Rao plays a key role in shaping both local and global teams.
With a B.S. in Information Technology and certifications in AI consultancy and prompt engineering, he also advises higher learning institutions on industry trends. Passionate about community engagement, Rao co-founded a youth motivation initiative and regularly writes on topics like “Leading in the AI Era” and “Graduating in an AI-Driven World.
Guided by his personal motto, “Do Awesome Daily,” Rao is described by peers as an inspiring team player who brings energy, purpose, and innovation to every challenge
Dhruva MURUGASU
Partner
Bain & Company
Dhruva Murugasu is a member of Bain's Transformation, People & Organisation, and Energy & Natural Resources practices.
He has significant expertise in organisation, talent, transformation, and change management, having advised clients on these topics across Southeast Asia, India, and Europe. Dhruva has also supported several Malaysian and regional corporates with large-scale transformations, on topics ranging from performance and cost improvement, and customer experience redesign.
Prior to joining Bain, he was an economist at the Central Bank of Malaysia, working on national development policies. Dhruva holds a BA (Hons) in economics from the University of Cambridge.
Tracy teoh
Head of Controlling Operations for Greater China
Sanofi
Tracy Teoh is a finance leader with over 20 years of experience across diverse industries, roles, and international markets. Her career spans strategic finance leadership, transformation initiatives, and cross-functional collaboration, with a focus on enhancing decision-making through high-quality data and integrated processes.
Currently, Tracy serves Head of Controlling Operations for Greater China at Sanofi Hub, where she leads budget and forecast cycles, provides strategic financial insights, and partners closely with Corporate Planning, Group Finance, GBU Finance, and other specialist functions. She has successfully driven finance transformation projects, including the launch of Robotic Process Automation (RPA) and SAP PCA, the streamlining of budgeting and forecasting processes, and the strengthening of master data governance.
Holding a Master’s in Applied Statistics and a Bachelor’s in Financial Engineering, Tracy combines deep technical expertise with a passion for building high-performance teams and exploring emerging technologies in finance. Her ability to align financial strategy with business objectives has consistently delivered measurable results, making her a trusted partner in driving growth and operational excellence.
Jun Hsien Lee
Global People Experience Transformation Lead (Hubs)
Unilever
Jun is a strategic HR leader with over 12 years of international experience across Europe, the UK, and Asia, with a passion for building future-ready organisations through talent, transformation, and human-centred design.
He currently serves as the Global HR Hubs Transformation Lead at Unilever, driving a multi-year program to establish HR hubs as high-impact centres for Tier 0 and Tier 1 service delivery. His work includes defining the location strategy for HR hubs supporting 100K+ employees across 90+ countries, launching the MyHR Advisor capability, revamping the HR Service Delivery Model, and enabling scalable self-service solutions.
Previously, Jun led a global benchmarking initiative with The Hackett Group, launching strategic transformation workstreams that embedded the 4Es (Effectiveness, Efficiency, Experience, and Excellence) across the People Experience function. He also optimised the Joiner, Mover, and Leaver process, deploying a global onboarding solution that unlocked over 2,000 manhours.
Career highlights include working in the then-CHRO’s office in London HQ, pioneering the Future of Work initiative in the SEAT region, and delivering a delayered rewards framework for North Asia.
Kurt Bergmans
Global Head Enterprise Services
Swift
Kurt has over 25 years of experience in IT Service Management and Shared Services across Europe and Asia. He is passionate about building agile IT teams that deliver value-added services in rapidly changing business environments.
Currently, Kurt serves as the Global Head of Enterprise Services for Swift.
Previously, he held the position of Global Head IT Service Management for The Adecco Group and Standard Chartered. He also led global IT Service Operations for BP and built IT Managed Services in AMEA for BT overseeing shared services teams worldwide.
Kurt relocated from the Netherlands to Malaysia as Global Program Director for Getronics on the Shell account where he was end responsible in providing End User Services to over 100.000 Shell employees across 70 countries. He later became Getronics’ COO for Asia Pacific, responsible for providing IT services to clients such as Deutsche Bank, Dell, BASF, Barclays, Johnson & Johnson and Merck.
Kurt holds a master’s degree in public administration from the Erasmus University in Rotterdam and has been working in Asia for 20 years.
PHUANG HUN cHUNG
Finance Director,
Consumer Product Division L'Oréal MYSG
Hun Chung has over 15 years finance partnering experience across industries and multiple countries in Southeast Asia. He currently serves as the Finance Director for the most dynamic division in MYSG within the L’Oreal group. He brings with him a rate mix of strategic vision, hands-on execution, and people-first leadership which are pivotal elements in driving the end-to-end digital transformation in the finance function. His leadership philosophy centers on future-proofing finance teams: building talent capabilities, fostering cross-functional collaboration, and embedding a culture of innovation.
Prior to joining L’Oreal, Hun Chung held various commercial finance, finance transformation and commercial roles across multiple countries in the beverage industry, of which the blended Southeast Asia diversity gave him the regional expertise while maintaining the global outlook through constant cultural navigation and market volatility adaptation.
Hun Chung is a Fellow of the Association of Chartered Certified Accountants (UK) and a Chartered Accountant with the Malaysian Institute of Accountants.
AZLINDA AB KASIM
Shared Services Center Director
PageGroup
Azlinda joined PageGroup in Q2 2024 as the inaugural Shared Services Centre Director for the APAC region, marking a significant milestone as the first GBS hire in the region. She brings over 25 years of professional experience, with 16 years dedicated to Global Business Services, Finance, and ERP transformation. Her career includes leadership roles at established organisations such as Zimmer Biomet, GSK, WorleyParsons, and Shell.
In her dual capacity as GBS Centre Director and Central PMO/Transformation Lead, Azlinda oversees the operational performance of the Regional Shared Services Centre and leads the transition of key functions—Finance, HR, Business Technology, and Marketing—from the Singapore SSC to the newly established GBS hub in Kuala Lumpur. She is responsible for ensuring service delivery excellence, stakeholder alignment, and the successful execution of cross-functional migrations across geographies and timelines.
Dr. Madhavan Balan Nair
Vice President, Sector Head of MyMahir Sector Development
Talent Corporation
Malaysia Berhad
Dr Madhavan is currently the Sector Head of MyMAHIR Sector Development, he leads sectoral talent strategies that align with TalentCorp’s national mandate—to bridge talent gaps, future-proof Malaysia’s workforce, and strengthen industry-academia collaboration.
Focusing on high-impact sectors like Electrical & Electronics (E&E) and Global Business Services (GBS), Dr. Madhavan works closely with industry leaders to align talent pipelines with real-world demands. He also contributes to major national initiatives, including the National Semiconductor Strategy (NSS), supporting Malaysia’s goal of becoming a globally competitive talent hub.
With nearly two decades of experience in academia and national workforce development, he brings a powerful combination of policy insight and implementation expertise.
KARAN R Bhatia
Head of Global Business Services Asia Hub
Opella
Karan heads the GBS centre at Opella. He is a seasoned leader with a proven track record of driving large-scale, complex and sustainable transformation in diverse areas like GBS, Digital Transformation, Procurement & Supply-Chain, Marketing, Branding, and Real Estate. With a passion for creative problem-solving and customer experience, he has nurtured multi-cultural teams to deliver success through robust program and change management; across Asia-Pacific & Middle East, Europe and Americas.
In the GBS space, he has set up centres in different parts of the world; expanded scope and brought non-traditional functions to GBS hubs, while delivering excellence in operations through improvement projects.
O2C Global Process Owner
Kerry
Tan wooi hong
Wooi Hong Tan is a seasoned trainer and speaker with over 20 years of training experience in Order to Cash and Organizational Behaviors. Throughout his career, he has worked extensively in various industries including Oil and Gas, Manufacturing, Banking and Finance, Pharmaceutical, Food Technologies, and Global Business Services (GBS). His professional expertise spans across credit risk management, liquidity management, GBS start-up, project migration, spin-off, divestiture, streamlining, robotics & automation, Lean projects, and Control & Compliance.
Since 2012, Wooi Hong has primarily overseen the Order to Cash (OtC) areas for the APAC region, gaining significant insights into these markets. In 2023, his scope expanded to include Europe, the Middle East, and Africa. He is currently part of the global OtC leadership team in his role as OTC Global Process Owner (GPO). Prior to this role, Wooi Hong has served as the APAC O2C Director at MSD, risk consultant, and O2C lead for Halliburton Asia Pacific Region. His strong O2C experience is further supported by his previous roles in multinational manufacturing and IT companies, as well as a local conglomerate bank.
Jason Crimson
AGOS Advisory Board Member
Jason is a seasoned Global Business Services (GBS) and Shared Services leader with over 25 years of experience across accounting, finance, technology, FMCG, and mining sectors. He has held senior roles in global MNCs including PwC, IBM, Kimberly-Clark, and BHP, leading transformation and operations teams of up to 1,500 employees across 40 countries.
A Fellow of ACCA (UK) and a member of MIA, Jason is also a certified coach, Change Management and Agile Project Management practitioner, and a HRD Corp-accredited trainer. His career spans leadership development, onboarding programs, and driving cultural transformation for global GBS organizations. Notably, he was part of the senior team of a GBS recognized as one of SSON’s Top 20 Most Admired for five consecutive years.
Jason regularly speaks at industry conferences in Malaysia, Singapore, and China, and hosts ‘The GBS Forum – Virtual Roundtable’ on LinkedIn. He also mentors via Futurelab and other leadership programs.
Passionate about talent and leadership development, Jason focuses on building leadership capabilities, organizational effectiveness, and personal growth for GBS teams. He brings a practical, engaging approach to every session—helping individuals and organizations unlock their full potential.
Lee Peck huey
Associate Director – Procure to Pay
Kimberly-Clark
Peck Huey is a dynamic and results – driven leader currently heading the GBS STP Tactical Sourcing global team at Kimberly Clark. Since joining in 2017, she had played a pivotal role in transforming procurement operations across APAC, later expanding her leadership to include Accounts Payable and Travel & Expense functions. Her strategic vision and operational excellence have delivered nearly USD 40 million in value creation, driven by initiatives such as the Payment Term Extension project, Virtual Card pilot, invoice automation and APAC Harmonization project across countries.
Her journey is marked by a deep commitment to innovation, operational excellence, and empowering teams to thrive through change. With over a decade of prior experience in Supply Chain, Marketing, IT and M&A, she brings a holistic perspective to every challenge. Beyond the numbers, she is driven by a genuine desire to make a difference, building strong partnerships, nurturing talent, and creating impact that lasts.
Motto: “ Lead with purpose, act with integrity and always strive to make a positive difference”
SHAUN LEE CW
Sr. Director, Global Order Management & Billing Finance
Clarivate
Shaun Lee is a senior global leader with over 20 years of experience across Service Management, Performance Management, and Continuous Improvement in both SME and MNC environments.
He currently serves as Site Leader, Malaysia and Senior Director, Global Order Management at Clarivate, where he leads a high-growth team and oversees global operations supporting over USD 1 billion in order processing. His leadership has been recognised in Fortune Malaysia for driving digital economy contributions, Lean optimisation, and high-performing culture change.
Prior to Clarivate, Shaun held senior roles at IHS Markit, where he built and scaled a global multilingual customer care team and successfully consolidated global support operations.
In the Global Business Services (GBS) space, Shaun plays an active role as a core committee member of the GBS Focus Group, Penang, and contributes to the GBS Academy, helping shape the future of digital talent and operational excellence in the region.
Shaun is also a passionate advocate for diversity and inclusion, ESG, early careers, and industry-academia collaboration. He serves as an External Industry Advisor for INTI International University & Colleges and was awarded the Rising Star Industry Partner Diamond Award for his contributions to talent development.
His career spans ERP transformations, digital enablement, and business process innovation—anchored in his commitment to people, performance, and progress.
NG LAI LENG
Associate Director - GFS Controlling APAC
AstraZeneca
With over 18 years of experience in the finance and audit sector, Lai Leng currently serves as the Associate Director of GFS Controllership for AstraZeneca in the APAC region.
Passionate about people development, Lai Leng always puts people at the forefront of her work. Collaborating with HR to deliver impactful training programs, cultivating a dynamic culture of continuous improvement and empowering future leaders of the organization.
Renowned for spearheading process optimization and standardization across diverse markets, Lai Leng has also improved working capital management, significantly enhancing financial efficiency. Lai Leng champions innovative digital solutions to elevate operational excellence. This strategic approach not only streamlines finance operations but also significantly enhances team productivity, empowering the team to effectively support AstraZeneca's growing business demands.
KEE YONG LONG
Senior Manager,
GBS Service Management
GoGlobal
A seasoned professional in Service Management, Performance Management, and Continuous Improvement, Kee brings extensive experience implementing service management practices across Shared Services Centres (SSCs) at various maturity levels. Passionate about driving continuous improvement, he enables organizations to unlock value through structured, data-driven strategies.
Currently building and leading the Service Management function at GoGlobal, he is instrumental in establishing and embedding these practices in a newly formed Global Business Services (GBS) centre — setting up service management frameworks, fostering data and analytics literacy, embedding a culture of service excellence.
His role goes beyond frameworks; he supports the mindset shift and creates awareness of the long-term impact of service management in fuelling service and operational excellence across the GBS landscape.
Career highlights include SSC start-ups projects for MNCs, facilitating SSC strategy deployment, implementing service performance frameworks and BI/analytics tools, driving high-performing culture change, and leading various Lean process optimization initiatives.
NATALIE CHOW
MY Area Corporate Finance Controller
BAT
Natalie is an accomplished global finance leader with over 20 years’ experience driving business transformation, operational excellence, and sustainable growth across diverse markets. She currently leads MYC Corporate Finance at British American Tobacco Malaysia under DBS organization, where she brings together global best practices and local market expertise to deliver sustainable performance and operational excellence.
Her career spans Corporate, Commercial, and IT finance leadership roles, including a six-year tenure in the UK & Ireland where she led financial planning, reporting, and commercial strategy—delivering profitability growth, market share expansion, and operational efficiencies. Natalie has spearheaded major initiatives including SAP deployment, business integrations, pricing and excise strategies, and consolidation of global IT Finance Operations to Kuala Lumpur, achieving substantial cost savings and process optimization.
Recognized for her resilience, agility, and ability to simplify complexity, Natalie bridges business strategy with operational delivery, empowering teams to thrive in dynamic environments. She is a Fellow of the Association of Chartered Certified Accountants (UK) and a Chartered Accountant with the Malaysian Institute of Accountants.