AGENDA
DIgital workforce, global impact: gbs in the digital & ai era
THURSDAY | 11 SEPTEMBER 2025
venue: Connexion Conference & Event Center (Nexus)
8.00am – 8.45am
Arrival of Guests
8.45am – 9.00am
Opening Speech by Joon Teoh, CEO of AGOS Asia
9.00am – 9.30am
Keynote Presentation by YB Tuan Steven Sim, Minister of Human Resources
Malaysia - Digital Workforce and Talents
9.30am – 10.30am
Panel Discussion 1
The Intelligent Enterprise: Re-defining GBS in a Tech-Driven World
10.30am – 11.00am
Tea Break 1
11.00am – 12.00pm
Panel Discussion 2
Talent 2.0: The Rise of Digital-First Roles in GBS
1.30pm – 2.00pm
Presentation
The Rise of Agentic AI: Redesigning Workflows and Workforce in GBS
12.00pm – 1.30pm
Lunch Break (Lunch is provided)
2.00pm - 2.30pm
Presentation
Building the Digital-First Workforce: Insights from Global GBS Talent Strategies
2.30pm – 3.15pm
Introduction on Roundtable Session 1
2.30pm – 3.15pm
Round Table Series 1
Round Table Discussion by areas of interest, facilitated by your peers
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How Can Malaysia’s GBS Industry Stay Competitive in this Digital Era
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The Role of Universities & Industry Collaboration in Building Well-Rounded Talent Pipelines
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Upskilling vs. Hiring: What’s the Best Strategy for GBS Talent Development?
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Succession Planning in GBS: Strategies in Identifying & Nurturing Future Leaders
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Managing generational shifts in the GBS workforce
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Operational excellence - O2C best practices and technology solutions
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Operational excellence - Controllership best practices and technology solutions
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Operational excellence - P2P best practices and technology solutions
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Transforming Service Management: Digital Talent as the Catalyst
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Transformation Journey for newly set up SSC
3.15pm – 3.45pm
Break
3.45pm – 5.00pm
Round Table Series 2
Round Table Discussion by areas of interest, facilitated by your peers
-
How Can Malaysia’s GBS Industry Stay Competitive in this Digital Era
-
The Role of Universities & Industry Collaboration in Building Well-Rounded Talent Pipelines
-
Upskilling vs. Hiring: What’s the Best Strategy for GBS Talent Development?
-
Succession Planning in GBS: Strategies in Identifying & Nurturing Future Leaders
-
Managing generational shifts in the GBS workforce
-
Operational excellence - O2C best practices and technology solutions
-
Operational excellence - Controllership best practices and technology solutions
-
Operational excellence - P2P best practices and technology solutions
-
Transforming Service Management: Digital Talent as the Catalyst
-
Transformation Journey for newly set up SSC
5.00pm – 5.15pm
Closing Remarks
by Joon Teoh, CEO of AGOS Asia