FEATURED SPEAKERS
Ren Quan Go
Head of Functional DTC Delivery (Demand to Cash) for APAC GBS in Kuala Lumpur
Givaudan
Go is currently the Head of Functional DTC Delivery (Demand to Cash) for APAC GBS in Kuala Lumpur, which is one of the 3 Delivery Centers in Givaudan Group. The DTC function covers the Sales Order Processing, Credit Management and Account Receivable, Supply planning and Replenishment, and Transport Hub functions.
Go has led the transport team's process set up in APAC. This includes the various service level discussions internally and with external vendors, and finally led to a successful Go-Live of operations in KL. From 2022, he led the Customer Care Support Office team with the main responsibility to cultivate the Continuous Improvement culture in the team, with better efficiency in the work process while meeting the required Service Level Agreement.
In addition to that, Go is also a certified 6 Sigma black belt practitioner, he managed to support the CI (Continuous Improvement) journey in the company, coaching and guiding the team members toward the Yellow belt/Green belt certification journey.
While understanding the increasing Mental Health element in supporting the team's success, Go is also a certified Mental Health First Aider, certified by Mental Health First Aid (MHFA) Malaysia.
Joon Teoh
CEO and Founder
AGOS ASIA
Joon Teoh is a Global Business Services (GBS) and Finance expert, and she is currently the CEO of AGOS ASIA, a firm specialising in assisting companies jump start the set up & implementation of Shared Services and in automation, Robotics Process Automation and analytics. In addition, she provides strategic mentoring & coaching to senior leaders within the shared services industry. Her team also focuses on FSS talent competency assessment and training & development to upskill finance shared services professionals.
Joon is a speaker for Malaysian Institute of Accountants (MIA), CFO Forums and organizes the annual AGOS GBS Summit since 2018.
Joon holds a BSc Econs in Accounting & Finance from the London School of Economics and is a Fellow Chartered Accountant of ICAEW(Institute of Chartered Accountant England & Wales) and Chartered Accountant of MIA (Malaysian Institute Of Accountants).
Ivan Camacho Diaz
East Asia HSE and Facilities Manager and Asia Sustainability Chairman
SLB
Ivan Camacho Diaz Is the East Asia HSE and Facilities Manager and Asia Sustainability Chairman at SLB, based in Kuala Lumpur.
He has 23 years of experience in the oil and gas industry starting his career with Schlumberger in South America. He has held various positions across the globe in South and North America, Australia and Asia with different roles covering HSE, operations management, sales, business development and technology development in SLB headquarters in Houston.
In his current role Ivan is in charge the HSE and Facilities for SLB operations in Malaysia, Thailand, Vietnam, Brunei and Philippines and Singapore.
He is also the sustainability Chairman for Asia leading the company efforts towards GHG emissions reduction and all SDGs related projects within the region.
Ivan has a degree in Civil Engineering from Pontificia Universidad Javeriana in Bogota (Colombia) and a master’s degree in strategic marketing from CESA University in Bogota (Colombia)
Russell Parry
Head of Global Finance Services APAC
AstraZeneca
Russell was appointed as the Head of Asia Pacific Business Services for AstraZeneca in November 2022. He takes pride in leading a diverse and talented team that supports AstraZeneca's business in the Asia Pacific (APAC) region. With over twenty years of experience in Finance, Russell brings extensive international experience, having worked in seven countries across four continents.
Prior to joining AstraZeneca, Russell worked in FMCG and pharmaceutical wholesale. Since joining AstraZeneca, he has held various leadership roles with increasing levels of responsibility. His career began in the United Kingdom and he relocated to Costa Rica in 2018 to serve as the Chief Financial Officer (CFO) of CAMCAR, responsible for Central America and the Caribbean.
Russell achieved notable success in implementing significant financial control improvements and establishing a strong finance team in AstraZeneca, he then moved to Mexico to take the CFO role in January 2020. Russell delivered historic growth throughout his tenure in Mexico helping double the size of the business in 3 years.
Outside of work, Russell enjoys fitness and exploring different cultures.
Danesh
Jothiprahasam
Head of Domestic Digital Investment
MDEC
Danesh Jothiprahasam has over 17 years of leadership & management experience across his career. He has over 6+ years of technology and business services experience, and a further 11+ years of C- level engagement experience, business development, project management, and customer service management.
Danesh is currently leading the strategic business development team at MDEC where the focus would be to engage and drive existing investors within the portfolio to grow their footprint and move up the value chain in the Digital Economy of Malaysia. Some of the areas of priority that he would be looking at are focus/emerging technologies and Digital GBS.
His past roles before joining MDEC, he was involved in technical and business services roles in engineering firms both from a startup and a MNC perspective.
Azlinda Ab Kasim
Regional Associate Director
Zimmer Biomet
Azlinda embarked on her journey with ZB in the fourth quarter of 2021, assuming the role of the first GBS employee in the APAC region.
With a professional background spanning more than 25 years, primarily in the field of Finance, she possesses a wealth of expertise, including 15 years dedicated to GBS, Finance, and ERP Transformation projects. Her extensive experience also encompasses significant leadership roles at renowned GBS organizations such as GSK, WorleyParsons, and Shell.
She wears two hats, serving as both the GBS Site Lead and the APAC PMO. In her capacity as the GBS Site Lead, she is responsible for supervising the day-to-day operations of the Regional SSC.
She holds accountability for ensuring the quality, timeliness, and achievement of SLAs for all work conducted through the delivery center. Additionally, she plays a pivotal role in establishing the center and fostering its culture, serving as the primary point of escalation for service issues raised by senior business leaders in the region.
In her role within the Program Management Office (PMO), she takes the lead in overseeing and managing the comprehensive transition of multiple functions from various sending locations across APAC to Global Business Services in Kuala Lumpur, Malaysia.
Her primary responsibilities encompass the management and supervision of all aspects related to these transitions, including the responsibility for process migrations. These transitions span multiple functions and countries and occur across different timelines.
Jalil Rahman
Invoice-to-cash (ITC) Tower Lead
Zimmer Biomet
Jalil is the Tower Lead for Invoice-to-cash (ITC) process for APAC at Zimmer Biomet Global Business Services.
Starting as a Transition Lead, Jalil oversees end-to-end ITC processes and manages a team serving 11 countries in APAC. He plays a critical role in maintaining an efficient team while driving global process standardization and next-generation finance transformation initiatives.
Jalil brings extensive experience in various roles within finance operations and finance transformation in reputable shared service organizations like Shell, BHP, and Kimberly-Clark. Over the past decade, he has been dedicated to finance and digital transformation within finance processes.
With a BA (hons) in Accountancy from International Islamic University (IIUM), Jalil is also an avid practitioner of lean six-sigma, a skill he has honed since the early days of his career.
Mandeep KAUR
Group Director - HUB
Jebsen & Jessen Group Services Sdn Bhd
Mandeep is the Group Director - HUB for Jebsen & Jessen Group Services Sdn Bhd (The HUB), the regional shared service center of Jebsen & Jessen Group. In her role, she oversees Finance Transformation, which includes process transitions, streamlining, and value-add scope.
Mandeep has a vast experience in the Shared Services industry, with diverse roles in areas like Procure to Pay, Record to Report, Master Data Management, Order to Cash, and Service Management/Customer Account Management.
For over 20 years, she has actively involved in process transitions, restructuring, ERP standardizations, regional Master Data process alignment, and productivity enhancement projects. She was a key member of The HUB management team leading the set-up of Jebsen & Jessen Group Services Sdn Bhd as the regional shared service center during the peak of the pandemic in 2020. Additionally, she holds certifications as a Train-the-Trainer and currently serves as the Growth Mindset trainer for her organisation, excelling as a champion for Power Automate.
Mandeep's contributions have been instrumental in The HUB's recognition at the Malaysia Management Excellence Awards. The team received "Team of the Year" in 2021 and "Innovator of the Year" in 2022 under the Business Services category.
Regina Leow
Global Process Owner P2P
Experian Marketing Services (M) Sdn Bhd
Regina is currently the P2P GPO in Experian, a role that is responsible for providing functional ownership, leadership, and in-depth knowledge of the global end-to-end P2P process.
Her main responsibilities cover driving standardization, optimisation and automation; as well as establishing, documenting and maintaining strong governance and control environment within P2P.
With 20 years of experience working in the SSC industry, she brings with her a strong background in managing operational teams, involvement in projects related to system migration and upgrades, process documentation, improvement initiatives, process transformation and transition.
Regina’s main areas of expertise are in team management, process improvements, stakeholder engagement and change management.
EVELYN TEOH
Head of Penang Finance Operations Solutions
Motorola Solutions
Evelyn is currently the Head of Penang Finance Operations Center in Motorola Solution.
Prior to joining Motorola Solutions, Evelyn spends more than 12 years in audit and assurance practice in Malaysia as well as in the United States.
Her expertise includes audit and assurance services, US GAAP, IFRS, Corporate Exercise (ie IPO) and Corporate Governance. Her vision is to establish a World Class Finance Operations that is recognized as trusted partner to customers, suppliers and employees. She has successfully led the transition of various roles from transactional to business roles over the years and was awarded the Motorola Solutions CFO Award in 2021.
Evelyn is a Chartered Accountant, registered with CPA Australia and Malaysian Institute of Accountants and also a member of the Penang GBS Focus Group.
Her’s area of interest includes transformation of a finance function from transactional and compliance to trusted business partners. Evelyn is also keen and passionate about growing our future talents in the GBS space. She is actively involved in outreach programs and engagement with universities with the aim to grow the future talent pipeline and to promote the GBS Industry in Malaysia.
June Chiat Liew
Head of Operational Excellence, Improvements & RPA
AICPA CIMA
June Chiat is an Operational Excellence and continuous improvement practitioner with 15 years of experience.
JC started his career as a Quality Assurance Engineer in a manufacturing and grew to become a full-time Lean Six Sigma Master Black Belt for several multinational organisations in different industries, including IT Services, BPO, Information Services, Finance Shared services and Global Business Services.
He continues to acquire and apply new skills in problem-solving, new technology, and automation tools. Over the years, JC has trained and mentored more than 250 continuous improvement practitioners across the Asia Pacific region, utilising Lean Six Sigma, Kaizen, Design Thinking, and Robotic Process Automation to drive efficiency and effectiveness improvements.
Along with his team of Continous Improvement practitioners, JC has successfully delivered over 120 improvement projects (utilizing Lean Six Sigma, Kaizen, and RPA), resulting in tangible operational and financial improvements for the organization.
He recently won the Best Thought Leader (IT) Award in 2021 and named as the winner in Operational Excellence Award in Finance & Accounting and runner up in Best Automation Organization of the Year 2022/2023 Award with his team in PIKOM GBS Asia Award.
Walter Ng
Country Lead, Malaysia
Business Development, ASEAN
Thomson Reuters
Walter Ng is the Country Lead of Thomson Reuters corporates business in Malaysia and part of leadership team of Thomson Reuters ASEAN business development group.
Prior to joining Thomson Reuters, he has worked with leading information services and technology solution organizations including Gartner, S&P Global and Oracle.
Walter has more than 15 years of experience supporting leaders from government, multinational corporations and shared service centers, focusing on exploiting data and technology to drive digital transformation and operational excellence.
Walter holds a Bachelor’s Degree of Computer Science from University of Technology Malaysia and a Certificate of Data Science for Business from Harvard Business School.
Murali Kandasamy
Head of Procure to Pay Delivery, for APAC GBS in Kuala Lumpur
Givaudan
Murali is the Head of Procure to Pay Delivery, APAC at Givaudan Business Solutions(GBS) in Kuala Lumpur.
Murali comes with more than 25 years of solid experience in Procurement and Supply Chain Management, both at strategic and operational level.
Throughout the attachment with GBS for the past 4.5years, Murali was mainly involved in global and regional projects and operations.
A member of the delivery center and global functional leadership team, Murali is always passionate about people management and delivering service excellence. Murali holds a Masters in Business Administration and a certified Mental Health First Aider.
Matt Nichols
Ad-interim Head of FRA Operations, Novartis Operations Corporate Center, Kuala Lumpur
Novartis
Matt Nichols is currently the ad-interim Head of FRA Operations, Novartis Operations Corporate Center, Kuala Lumpur.
Matt has been with Novartis for more than 20 years, mainly in the Financial Reporting and Accounting organisation, in local country, regional and global roles.
He lead the Novartis FRA Operations service center in Kuala Lumpur since its inception in 2017 and 2018, before becoming Head FRA Operations for Novartis USA. The Novartis NOCC in Kuala Lumpur supports 22 countries and 32 legal entities across all financial reporting and accounting processes.
He has been involved in the integration and separation of many operations for Novartis. He has also been involved in several global transformation projects and system implementations.
He is an Australian Chartered Accountant and has lived mainly in Switzerland and the USA over the past 22 years.
He is passionate about people, driving a positive work culture and providing opportunities to associates to grow and thrive. He is also an Audi Club driving instructor and enjoys collecting gin from all over the world.
dAVID ZHUO
Solutions Consultant, Financial Crime Compliance & Payments Efficiency APAC
LexisNexis Risk Solutions
David has more than 10 years of experiences in Risk & Compliance domain, while specializing in Anti-Money Laundering, Counter-Terrorist Financing (AML/CTF), Trade Compliance and Payments Efficiency.
Over the years, David is constantly at the forefront understanding clients’ financial crime compliance needs.
Consequently, he translates regional requirements into solutions design and provides industry best practices to fulfill regulatory guidelines.
David is a trusted advisor for more than 100 customers in Asia Pacific region, with operational hubs in Australia, Singapore, Hong Kong & India.
Thus, he continuously keeps abreast of AUSTRAC, MAS, BNM, HKMA & RBI regulatory updates. As well as, regularly keeping up with recommendations from global enforcement bodies – FATF, UN, OFAC, HMT & EU.