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AGOS GBS Summit 2026 9th Edition Icon_1

Agenda

Sheraton Hotel, Petaling Jaya

10 September, 2026

8 am - 5 pm

07:30 am - 08:45 am

Registration

08:45 am - 09:00 am

Opening Address

Joon Teoh CEO of AGOS Asia

Joon Teoh

CEO and Founder

AGOS Asia

09:00 am - 09:30 am

Keynote Address

09:30 am - 10:30 am

Main Panel Discussion - Process

Intelligence Is Still Human : Rethinking What Drives

AI Transformation

Availability of AI tools has outpaced most organisations' ability to deploy them thoughtfully. Some organisations are retrofitting AI onto processes that were never designed for it. Some are not moving - analysis paralysis. But in order for organisations to successfully undergo an AI transformation - there is an equal need to question the process first, and in parallel, understanding capabilities of existing tools. Work in tandem.

Moderator

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Chang Te Sheng

Head of Digital

AGOS Asia

Speaker

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Bruno Calo Fernandez

Head of Global Financial Services APAC

AstraZeneca

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Rafidah Jumal

Vice President Transformation, Digital & Controls

Shell Malaysia

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Kritvi Kedia

Associate Partner

McKinsey & Company

10:30 am - 10:55 am

Refreshments​

10:55 am - 11:40 am

Fireside Chat - People​

You Can't Automate Curiosity: Building the Human Capability Behind AI-Ready Organisations

AI readiness is often treated as a tooling problem. It is actually a people problem first. This fireside chat looks at what it takes to build teams that can innovate and take measured risks, not just execute existing processes faster. The conversation explores how organisations structure for that kind of capability, and just as importantly, how they measure whether it is working.

Moderator

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Pei Lu Lee

Finance Director, 
Warner Music Malaysia

Speaker

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Michelle Yong Wai Cheng

Head of Human Resources (HRBP), 
Dutch Lady Milk Industries, Friesland Campina

11:40 am - 12:00 pm

Presentation​

12:00 pm - 13:40 pm​

Lunch & Networking (Free & Relaxed)​

13:40 pm - 15:15 pm

GBS & Sponsor Booth Engagement​

15:15 pm - 15:45 pm​

Refreshments​

15:45 pm - 16:30 pm

Fireside Chat - Technology

​The Informed Buyer: What GBS Leaders

Need to Know Before Selecting an AI Tool

The AI tooling market moves faster than most procurement and governance processes can keep up with. This fireside chat tackles the buying decision GBS leaders actually face: how to evaluate AI tools without compromising on privacy and cybersecurity, and how to think about ROI in a category where the metrics are still being defined.

Speaker Lineup Coming Soon

16:35 pm - 17:10 pm

Awards & Closing Ceremony​

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