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3-day hybrid EVENT 

2 DayS Virtual & 1 day live 




What are Leading GBS around the World Capable of?

DAY 1 | 6 SEP 2022

9.00am – 10.30am

Beyond Setup & Implementation

What is a Best In Class GBS? How do Heads of GBS view the competitiveness of their GBS, in terms of cost, efficiency & effectiveness - Globally & Regionally

3.30pm – 5.00pm

Big Idea 1: Building and leveraging on your Team Mindset as a hidden edge for the success of your transformation & digitalisation journey 

Sharing of a case study from a Fortune 500 organisation 

Interactive Workshop

Jodie rogers

End of Day Learning Report




The Growth and Future

of GBS

DAY 2 | 7 SEP 2022

9.00am – 10.30am

Big Idea 2: Technologies of the future explored by GBS

What are the futuristic technologies explored?  The enigma of Blockchain- Understanding its opportunity & value creation within GBS processes 

4.00pm - 5.30pm

Digital Roadmap of GBS Organisation- with a focus on Data and FP&A

How does a leading edge integrated Digital Roadmap look like from a GBS perspective in supporting the organisation Finance Transformation Roadmap and the GBS drive towards value add services

Panel Discussion

Tomasz KliMek

End of Day Learning Report




Within SSC Malaysia

DAY 3 | 8 SEP 2022

9.00am - 10.30am

The Growth of Value Add Activities, enabled by digitalisation within GBS based in Malaysia

With focus on Finance Shared Services (Controllership, FP&A, Analytics), HR Shared Services & IT Shared Services

Panel Discussion

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11.00am - 11.30am

What can Malaysia offer in the set up & expansion of GBS? 

The strategy for GBS in Malaysia and towards its exponential expansion 


11.30am - 12.30pm

A GBS Growth & Success Story in Malaysia over the past 2 decades

Growth beyond Finance & Accounting towards HR, Supply Chain, Procurement & Technology Centre of Excellence

12.30pm - 2.00pm


2.00pm - 3.00pm

A showcase on the Journey of digitalisation and building of a Global Operational Excellence Centre 

Value proposition of an Operational Excellence Centre, enabled by digitalisation & utilisation of predictive analytics

3.15pm - 5.15pm

Peer Connect:
Round Table Discussion by areas of interest, facilitated by your peers


Focus dialogue on your key concerns, challenges & best practices sharing

  1. Deep dive into higher value Finance Shared Services:

    • Tax

    • Financial Planning & Analysis (FP&A) & Business Partnering

  2. Roundtable for Practitioners by pillars: P2P, O2C, R2R with a focus on common issues and enabling solution technology 

  3. Robotics Process Automation, Process Mining & Task Capture as an emerging enabling technology for Finance processes

  4. Utilisation of AI in predicting risk and enhancing operational efficiency for global payment processing

  5. New FSSC- What are the focus areas beyond set up and transition activities? 

  6. Managing an integrated GBS ways of working via an effective service management framework and capability

  7. Building a high performing team with a focus on middle level managers

  8. Capability Build: Data Analytics Knowledge and Capability within your FSS and GBS team

5.15pm - 6.00pm

Closing Remarks / Prize Giving

by Organiser

End of Day Learning Report

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* Agenda maybe subject to change and will be updated where relevant

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