Agenda
Sheraton Hotel, Petaling Jaya
10 September, 2026
8 am - 5 pm
07:30 am - 08:45 am
Registration
08:45 am - 09:00 am
Opening Address
Joon Teoh
CEO and Founder
AGOS Asia
09:00 am - 09:30 am
Keynote Address
09:30 am - 10:30 am
Main Panel Discussion - Process
Intelligence Is Still Human : Rethinking What Drives
AI Transformation
Availability of AI tools has outpaced most organisations' ability to deploy them thoughtfully. Some organisations are retrofitting AI onto processes that were never designed for it. Some are not moving - analysis paralysis. But in order for organisations to successfully undergo an AI transformation - there is an equal need to question the process first, and in parallel, understanding capabilities of existing tools. Work in tandem.
Moderator
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Chang Te Sheng
Head of Digital
AGOS Asia
Speaker
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Bruno Calo Fernandez
Head of Global Financial Services APAC
AstraZeneca
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Rafidah Jumal
Vice President Transformation, Digital & Controls
Shell Malaysia
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Kritvi Kedia
Associate Partner
McKinsey & Company
10:30 am - 10:55 am
Refreshments​
10:55 am - 11:40 am
Fireside Chat - People​
You Can't Automate Curiosity: Building the Human Capability Behind AI-Ready Organisations
AI readiness is often treated as a tooling problem. It is actually a people problem first. This fireside chat looks at what it takes to build teams that can innovate and take measured risks, not just execute existing processes faster. The conversation explores how organisations structure for that kind of capability, and just as importantly, how they measure whether it is working.
Moderator
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Pei Lu Lee
Finance Director,
Warner Music Malaysia & Singapore
Speaker
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Michelle Yong Wai Cheng
Head of Human Resources (HRBP),
Dutch Lady Milk Industries, Friesland Campina
Cosma Zachero
Director BEST Kuala Lumpur
L'Oreal BEST
11:40 am - 12:00 pm
Presentation​
12:00 pm - 13:40 pm​
Lunch & Networking (Free & Relaxed)​
13:40 pm - 15:15 pm
GBS Innovation Showcase
Meet leading GBS organisations, explore their latest initiatives, discover practical solutions, and connect directly with the teams driving transformation.
Featured Organisations
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Interactive Leadership Roundtables
Join facilitated small-group discussions led by experienced GBS leaders. Choose the topics most relevant to your organisation, exchange perspectives with peers, and gain practical insights you can takeback to your business.
Discussion Topics
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GBS Beyond Transactions: Partnering with Commercial to Drive Revenue Impact.​​
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​ERP Transition Playbook: Managing GBS Through Large-Scale System Migrations.​
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Tools or Process First? Getting the Sequencing Right for Transformation.​​​
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​​AI in Action: Piloting Intelligent Finance Agents for Procure-to-Pay​​
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The Multi-Agent GBS: Designing the Operating Model for AI Agent Deployment at Scale.
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Automation Without Elimination: Designing a GBS Workforce Strategy That Preserves and Evolves Roles.
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Measuring What Matters: Designing SLAs and KPIs for today's GBS.
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Leading Through Ambiguity: How the GBS Leader's Role Changes When Technology is Fast Changing.​​​
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Upskilling That Works: Frameworks and Strategies to Elevate Organisation.​
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​​​AI in Action: Building the Future Finance Workforce with Intelligent O2C & R2R Agents
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Azlinda Ab Kasim
Page Group
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Pauline Choo
Kimberly Clark
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Juan Carlos Ruiz
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Anne Gnanapragasam
HSBC
Karen Tan
Smith & Nephew
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Cosma Zachero
L'Oreal
15:15 pm - 15:45 pm​
Refreshments​
15:45 pm - 16:35 pm
Fireside Chat - Technology
​The Informed Buyer: What GBS Leaders
Need to Know Before Selecting an AI Tool
The AI tooling market moves faster than most procurement and governance processes can keep up with. This fireside chat tackles the buying decision GBS leaders actually face: how to evaluate AI tools without compromising on privacy and cybersecurity, and how to think about ROI in a category where the metrics are still being defined.
Moderator
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Inn Joo Teh
Head Novartis Corporate Centre (NOCC), Kuala Lumpur
Novartis Corporation (Malaysia) Sdn. Bhd.
Speaker
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Susan Atmaja
Director, Quote to Cash Operations Leader
IBM
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Ahmad Faiz
Head - Data & AI, Global Technology Unit
BASF
16:35 pm - 17:10 pm
Awards & Closing Ceremony​