

Agenda
Sheraton Hotel, Petaling Jaya
10 September, 2026
8 am - 5 pm
07:30 am - 08:45 am
Registration
09:00 am - 09:30 am
Keynote Address
09:30 am - 10:30 am
Main Panel Discussion - Process
Intelligence Is Still Human : Rethinking What Drives
AI Transformation
Availability of AI tools has outpaced most organisations' ability to deploy them thoughtfully. Some organisations are retrofitting AI onto processes that were never designed for it. Some are not moving - analysis paralysis. But in order for organisations to successfully undergo an AI transformation - there is an equal need to question the process first, and in parallel, understanding capabilities of existing tools. Work in tandem.
Moderator
Chang Te Sheng
Head of Digital
AGOS Asia
Speaker
Bruno Calo Fernandez
Head of Global Financial Services APAC
AstraZeneca
Rafidah Jumal
Vice President Transformation, Digital & Controls
Shell Malaysia
Kritvi Kedia
Associate Partner
McKinsey & Company
10:30 am - 10:55 am
Refreshments​
10:55 am - 11:40 am
Fireside Chat - People​
You Can't Automate Curiosity: Building the Human Capability Behind AI-Ready Organisations
AI readiness is often treated as a tooling problem. It is actually a people problem first. This fireside chat looks at what it takes to build teams that can innovate and take measured risks, not just execute existing processes faster. The conversation explores how organisations structure for that kind of capability, and just as importantly, how they measure whether it is working.
Moderator
Pei Lu Lee
Finance Director,
Warner Music Malaysia
Speaker
Michelle Yong Wai Cheng
Head of Human Resources (HRBP),
Dutch Lady Milk Industries, Friesland Campina
11:40 am - 12:00 pm
Presentation​
12:00 pm - 13:40 pm​
Lunch & Networking (Free & Relaxed)​
13:40 pm - 15:15 pm
GBS & Sponsor Booth Engagement​
15:15 pm - 15:45 pm​
Refreshments​
15:45 pm - 16:30 pm
Fireside Chat - Technology
​The Informed Buyer: What GBS Leaders
Need to Know Before Selecting an AI Tool
The AI tooling market moves faster than most procurement and governance processes can keep up with. This fireside chat tackles the buying decision GBS leaders actually face: how to evaluate AI tools without compromising on privacy and cybersecurity, and how to think about ROI in a category where the metrics are still being defined.
Speaker Lineup Coming Soon
16:35 pm - 17:10 pm
Awards & Closing Ceremony​




.png)
.png)

