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AGENDA 

Global Leadership: Pioneering GBS Expansion, Talent Regeneration, and AI Advancement
 

THURSDAY | 12 SEPTEMBER 2024

venue : Le Méridien, Petaling Jaya

8.00am – 8.45am

Arrival of Guests

8.45am – 9.00am

Opening Speech by Joon Teoh, CEO of AGOS Asia

GBS AI Survey 2024 

Explore the role and impact of artificial intelligence (AI) in GBS, reflecting the dynamic landscape of technology-driven solutions. 

9.00am – 9.30am

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Keynote Presentation

 

Malaysia - A leading preference for Global Business Services set up and implementation

 

Unveiling the opportunities in scaling GBS operations across Malaysian states, beyond the Klang Valley and tapping into the diverse talent across Malaysia. 

 

What Malaysia has to offer to support the rapid growth in GBS expansion beyond intial set up and implementation.

9.30am – 10.30am

Panel Discussion 1

 

Navigating the Digital Evolution: Bridging the Gap Between Transformation and Reality

 

GBS organisations have ramped up their digital transformation over the past year.  Yet, despite significant progress, the journey towards full digitalisation remains a challenge for many organisations. 

This panel discussion will delve into the evolving landscape of digital transformation and explore what lies ahead.

Key discussion points will include:

1) Strategies of Digital Transformation 

2) Readiness activities prior to commencing the journey

3) Explore how AI technologies are transforming GBS services 

4) Key challenges 

5) What's ahead

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10.30am – 11.00am

Tea Break 1 

11.00am – 12.00pm

Panel Discussion 2

 

Future Proofing Talent: AI Roadmap for GBS Finance Professionals​
 

Insights into the skills and competencies that will be crucial for GBS finance professionals and its embedment.

 

Special focus in building digital & AI talent for GBS, including training programs, certification courses, and continuous learning initiatives.

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2.00pm – 2.30pm

Presentation 

A case study on AI Advancement in GBS 

 

Advancing the Future of Global Business Services (GBS) through the Lens of Artificial Intelligence (AI).

 

Exploring the diverse applications of AI in finance, including risk management and fraud detection.

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12.00pm – 2.00pm

Lunch Break (Lunch is provided) 

2.30pm – 2.45pm

Introduction on Roundtable Session 1 & 2

2.45pm – 3.30pm

Round Table Series 1 

 

Round Table Discussion by areas of interest, facilitated by your peers

1. AI 101 Fundamentals: Understanding Artificial Intelligence and Its Applications in Global Business Services (GBS)
2. AI in GBS Environment: Use Cases, Pain Points and Lesson Learns
3. Empowering Workflows with Microsoft Co-Pilot: A Deep Dive into Its Capabilities and Use Cases
4. Moving Malaysian talent to world stage - Challenges and Opportunities
5. Talent Regeneration in the Digital Age
6. Exploring the Global Business Services Frontier: Trends, Challenges, and Strategies for Expansion
7. Expanding the GBS servcie scope to include value add services in GBS in addition to transactional finance
8. Data insight derived from value add KPI
9. Leveraging AI in Robotic Process Automation: Unlocking Strategic Value for Finance and Global Business Services (GBS)
10. Seamless Cross-Border Payments: Technology-Driven Pre-Validation Processes for Accelerated Transactions
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3.30pm – 4.00pm

Tea Break 2 

4.00pm – 4.45pm

Round Table Series 2 

 

Round Table Discussion by areas of interest, facilitated by your peers

1. AI 101 Fundamentals: Understanding Artificial Intelligence and Its Applications in Global Business Services (GBS)

2. AI in GBS Environment: Use Cases, Pain Points and Lesson Learns
 
3. Empowering Workflows with Microsoft Co-Pilot: A Deep Dive into Its Capabilities and Use Cases
 
4. Moving Malaysian talent to world stage - Challenges and Opportunities
 
5. Talent Regeneration in the Digital Age
6. Exploring the Global Business Services Frontier: Trends, Challenges, and Strategies for Expansion
 
7. Expanding the GBS service scope to include value add services in GBS in addition to transactional finance
8. Data insight derived from value add KPI
9. Leveraging AI in Robotic Process Automation: Unlocking Strategic Value for Finance and Global Business Services (GBS)
10. Seamless Cross-Border Payments: Technology-Driven Pre-Validation Processes for Accelerated Transactions
Lexis Nexis Logo.png
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4.45pm – 5.00pm

Closing Remarks 

by Joon Teoh, CEO of AGOS Asia  

* Agenda maybe subject to change and will be updated where relevant

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