.png)
8.00am – 8.45am
Arrival of Guests
8.45am – 9.00am
Opening Speech by Joon Teoh, CEO of AGOS Asia
​
GBS AI Survey 2024
​
Explore the role and impact of artificial intelligence (AI) in GBS, reflecting the dynamic landscape of technology-driven solutions.
9.00am – 9.30am
Keynote Presentation by YB Tuan Gobind Singh Deo, Minister of Digital
Malaysia - A leading preference for Digital Global Business Services set up and implementation
What Malaysia has to offer - latest updates on government policies, infrastructure and talent in:
(1)welcoming Digital GBS investment in Malaysia with a focus on Artificial Intelligence
(2) supporting the rapid growth of GBS expansion beyond the traditional GBS pillars and APAC region
9.30am – 10.30am
Panel Discussion 1
Future Proofing Talent: AI Roadmap for GBS Finance Professionals​
1. Insights into the skills and competencies that will be crucial for GBS finance professionals and its embedment.
2. Special focus in building digital & AI talent for GBS, including training programs, certification courses, and continuous learning initiatives.
10.30am – 11.00am
Tea Break 1
11.00am – 12.00pm
Panel Discussion 2
Navigating the Digital Evolution: Bridging the Gap Between Transformation and Reality
GBS organisations have ramped up their digital transformation over the past year. Yet, despite significant progress, the journey towards full digitalisation remains a challenge for many organisations.
​
This panel discussion will delve into the evolving landscape of digital transformation and explore what lies ahead.
​
Key discussion points will include:
1) Strategies of Digital Transformation
2) Readiness activities prior to commencing the journey
3) Explore how AI technologies are transforming GBS services
4) Key challenges
5) What's ahead
1.30pm – 2.00pm
Presentation
​
AI Implementation in Supply Chain & Procurement GBS: Lessons and Insights
In this session, delve into a few practical lessons learned in scaling AI/ML use cases within a supply chain and contracting & procurement GBS function. Beyond the hype surrounding AI, explore the tangible benefits AI could offer your organization and the critical success factors/pitfalls to avoid when deploying AI/ML in large complex enterprises as illustrated by a few real-world case studies
​
​
12.00pm – 1.30pm
Lunch Break (Lunch is provided)
2.00pm - 2.20pm
AI within Finance processes and Upskilling Required for Finance Professionals​
2.20pm – 2.30pm
Break
2.30pm – 3.15pm
Introduction on Roundtable Session 1 & 2
2.30pm – 3.15pm
Round Table Series 1
Round Table Discussion by areas of interest, facilitated by your peers
​​
1. AI 101 Fundamentals: Understanding Artificial Intelligence and Its Applications in Global Business Services (GBS)
2. AI in GBS Environment: Use Cases, Pain Points and Lesson Learns
​
3. Empowering Workflows with Microsoft Co-Pilot: A Deep Dive into Its Capabilities and Use Cases
​
4. Moving Malaysian talent to world stage - Challenges and Opportunities
​
5. Talent Regeneration in the Digital Age
​
6. Exploring the Global Business Services Frontier: Trends, Challenges, and Strategies for Expansion
​
7. Expanding the GBS service scope to include value add services in GBS in addition to transactional finance
​
8. Data insight derived from value add KPI
​
9. Leveraging AI in S2P O2C Process Automation: Unlocking Strategic Value for Finance and Global Business Services (GBS)
​
10. Seamless Cross-Border Payments: Technology-Driven Pre-Validation Processes for Accelerated Transactions
3.15pm – 3.45pm
Tea Break 2
3.45pm – 4.30pm
Round Table Series 2
Round Table Discussion by areas of interest, facilitated by your peers
​​
1. AI 101 Fundamentals: Understanding Artificial Intelligence and Its Applications in Global Business Services (GBS)
2. AI in GBS Environment: Use Cases, Pain Points and Lesson Learns
3. Empowering Workflows with Microsoft Co-Pilot: A Deep Dive into Its Capabilities and Use Cases
4. Moving Malaysian talent to world stage - Challenges and Opportunities
5. Talent Regeneration in the Digital Age
​
6. Exploring the Global Business Services Frontier: Trends, Challenges, and Strategies for Expansion
7. Expanding the GBS service scope to include value add services in GBS in addition to transactional finance
​
8. Data insight derived from value add KPI
​
9. Leveraging AI in S2P O2C Process Automation: Unlocking Strategic Value for Finance and Global Business Services (GBS)
​
10. Seamless Cross-Border Payments: Technology-Driven Pre-Validation Processes for Accelerated Transactions
4.30pm – 5.00pm
Closing Remarks
​
by Joon Teoh, CEO of AGOS Asia