8.00am – 8.45am
Arrival of Guests
8.45am – 9.00am
Opening Speech by Joon Teoh, CEO of AGOS Asia
GBS AI Survey 2024
Explore the role and impact of artificial intelligence (AI) in GBS, reflecting the dynamic landscape of technology-driven solutions.
9.00am – 9.30am
Keynote Presentation by YB Tuan Gobind Singh Deo, Minister of Digital
Malaysia - A leading preference for Digital Global Business Services set up and implementation
What Malaysia has to offer - latest updates on government policies, infrastructure and talent in:
(1)welcoming Digital GBS investment in Malaysia with a focus on Artificial Intelligence
(2) supporting the rapid growth of GBS expansion beyond the traditional GBS pillars and APAC region
9.30am – 10.30am
Panel Discussion 1
Future Proofing Talent: AI Roadmap for GBS Finance Professionals
1. Insights into the skills and competencies that will be crucial for GBS finance professionals and its embedment.
2. Special focus in building digital & AI talent for GBS, including training programs, certification courses, and continuous learning initiatives.
10.30am – 11.00am
Tea Break 1
11.00am – 12.00pm
Panel Discussion 2
Navigating the Digital Evolution: Bridging the Gap Between Transformation and Reality
GBS organisations have ramped up their digital transformation over the past year. Yet, despite significant progress, the journey towards full digitalisation remains a challenge for many organisations.
This panel discussion will delve into the evolving landscape of digital transformation and explore what lies ahead.
Key discussion points will include:
1) Strategies of Digital Transformation
2) Readiness activities prior to commencing the journey
3) Explore how AI technologies are transforming GBS services
4) Key challenges
5) What's ahead
1.30pm – 2.00pm
Presentation
AI Implementation in Supply Chain & Procurement GBS: Lessons and Insights
In this session, delve into a few practical lessons learned in scaling AI/ML use cases within a supply chain and contracting & procurement GBS function. Beyond the hype surrounding AI, explore the tangible benefits AI could offer your organization and the critical success factors/pitfalls to avoid when deploying AI/ML in large complex enterprises as illustrated by a few real-world case studies
12.00pm – 1.30pm
Lunch Break (Lunch is provided)
2.00pm - 2.20pm
AI within Finance processes and Upskilling Required for Finance Professionals
2.20pm – 2.30pm
Break
2.30pm – 3.15pm
Introduction on Roundtable Session 1 & 2
2.30pm – 3.15pm
Round Table Series 1
Round Table Discussion by areas of interest, facilitated by your peers
1. AI 101 Fundamentals: Understanding Artificial Intelligence and Its Applications in Global Business Services (GBS)
2. AI in GBS Environment: Use Cases, Pain Points and Lesson Learns
3. Empowering Workflows with Microsoft Co-Pilot: A Deep Dive into Its Capabilities and Use Cases
4. Moving Malaysian talent to world stage - Challenges and Opportunities
5. Talent Regeneration in the Digital Age
6. Exploring the Global Business Services Frontier: Trends, Challenges, and Strategies for Expansion
7. Expanding the GBS service scope to include value add services in GBS in addition to transactional finance
8. Data insight derived from value add KPI
9. Leveraging AI in S2P O2C Process Automation: Unlocking Strategic Value for Finance and Global Business Services (GBS)
10. Seamless Cross-Border Payments: Technology-Driven Pre-Validation Processes for Accelerated Transactions
3.15pm – 3.45pm
Tea Break 2
3.45pm – 4.30pm
Round Table Series 2
Round Table Discussion by areas of interest, facilitated by your peers
1. AI 101 Fundamentals: Understanding Artificial Intelligence and Its Applications in Global Business Services (GBS)
2. AI in GBS Environment: Use Cases, Pain Points and Lesson Learns
3. Empowering Workflows with Microsoft Co-Pilot: A Deep Dive into Its Capabilities and Use Cases
4. Moving Malaysian talent to world stage - Challenges and Opportunities
5. Talent Regeneration in the Digital Age
6. Exploring the Global Business Services Frontier: Trends, Challenges, and Strategies for Expansion
7. Expanding the GBS service scope to include value add services in GBS in addition to transactional finance
8. Data insight derived from value add KPI
9. Leveraging AI in S2P O2C Process Automation: Unlocking Strategic Value for Finance and Global Business Services (GBS)
10. Seamless Cross-Border Payments: Technology-Driven Pre-Validation Processes for Accelerated Transactions
4.30pm – 5.00pm
Closing Remarks
by Joon Teoh, CEO of AGOS Asia